1. About these terms
These terms apply when you use our website, unikempharmacy.co.za, and when you buy from us online, for delivery or for collection in store. Please read them before you place an order. You can read, save or print them from this page at any time.
By using our website or placing an order, you agree to these terms. Before you pay, the checkout page links to these terms, and placing your order confirms that you accept them.
“We”, “us” and “our” mean Unikem Pharmacy at SPAR. “You” means the person using our website or buying from us.
Nothing in these terms takes away your rights under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or any other law. If anything in these terms conflicts with those rights, your rights under the law apply.
2. Who we are
We publish these details as section 43 of ECTA requires.
- Trading name
- Unikem Pharmacy at SPAR
- Legal name and legal status
- [client to confirm]
- Registration number and place of registration
- [client to confirm]
- Directors or office bearers
- [client to confirm]
- VAT number
- [client to confirm VAT status]
- Physical address
- A.K Centre, 364 Klipfontein Rd, Rylands, Cape Town, 7764, South Africa
- Address for legal notices
- [client to confirm]
- Phone
- +27 84 320 3993
- Website
- unikempharmacy.co.za
- Trading hours
- Mon to Fri 09:00 to 20:00, Sat 11:00 to 15:00, Sun and public holidays [client to confirm]
- Professional registration
- Pharmacy registered with the South African Pharmacy Council, registration number [client to confirm]. Responsible pharmacist: [client to confirm]
- Code of conduct
- Our pharmacists follow the rules of the South African Pharmacy Council, including its Code of Conduct, available at pharmcouncil.co.za (opens in a new tab).
- Alternative dispute resolution
- The Consumer Goods and Services Industry Code of Conduct, administered by the Consumer Goods and Services Ombud, available at cgso.org.za (opens in a new tab) [client to confirm CGSO registration].
- Country of domicile
- South Africa
3. Using our website
- Use our website lawfully, and only to browse, shop and contact us.
- Don’t try to damage, overload or get unauthorised access to our website, our systems or other people’s accounts.
- Give us accurate details, so that we can process and deliver your order.
- If you create an account, keep your password private. Tell us straight away if you think someone else has used your account.
You must be 18 or older to buy from us, or have the consent of a parent or guardian.
We may suspend or close an account that is used for fraud or in breach of these terms.
We work to keep our website available and accurate, but we can’t promise that it will always be available or free of errors.
4. Product information is not medical advice
We describe our products as accurately as we can, using information from the manufacturers. Packaging and product details can change, so what you receive may look different from the photo. Always read the label and the package insert before you use a product.
The information on our website is general. It is not medical advice, and it does not replace a consultation with a pharmacist, doctor or other healthcare professional. If you’re not sure whether a product is right for you, ask our pharmacists.
In a medical emergency, call 10177, or 112 from a mobile phone.
5. Medicines and prescriptions
We don’t sell prescription medicines on our website, and we don’t accept prescriptions online.
Our pharmacists dispense prescription medicines in store only, against a valid prescription, as the Medicines and Related Substances Act 101 of 1965 requires. Please bring your prescription to the pharmacy and we’ll help you there.
When they supply medicines, our pharmacists must use their professional judgement. We may ask you questions, limit quantities or cancel an order for a medicine if we are not satisfied that it is safe or appropriate to supply it. If we cancel, we’ll refund you in full for that item.
6. Prices
- All prices are in South African rand (ZAR), for example R135.00.
- Prices include VAT where it applies [client to confirm VAT registration].
- Delivery fees depend on your area and are shown at checkout. You’ll see the full price, including delivery, before you pay.
- Prices and special offers can change. The price that applies to your order is the price shown at checkout when you place it.
- If a price on our website contains an obvious mistake, we’re not bound by it. We’ll correct it and let you know, and you can choose to go ahead at the correct price or cancel for a full refund.
7. Placing an order
- Before you place your order, you can review your cart and checkout details, correct any mistakes, or stop without ordering.
- After you place your order and pay, we’ll email you an order confirmation. This confirms that we have received and accepted your order.
- All orders depend on stock being available. If we can’t supply an item, we’ll tell you as soon as we can and refund you for it within 30 days.
- We may refuse or cancel an order if we suspect fraud, or if our pharmacist decides that a medicine should not be supplied. If we cancel, we’ll refund what you paid for the cancelled items.
- You’ll receive a copy of your order by email. If you have an account, you can also see your orders in My account for as long as your account is open.
8. Payment
You pay online at checkout, using one of these secure payment options:
- Payfast or Peach Payments, for card and other payment methods shown at checkout.
- Payflex, to pay in instalments, subject to Payflex’s approval and terms.
- Mobicred, a credit facility, subject to Mobicred’s approval and terms.
Your payment is processed by these providers on their secure, PCI DSS compliant systems. We never see or store your full card details. Your bank may ask you to approve a card payment with 3-D Secure, for example with a one-time PIN or in your banking app.
We start processing your order once your payment is confirmed. If you pay with Payflex or Mobicred, your agreement with them is separate from your purchase from us.
How we handle your personal information, including payment information, is explained in our Privacy Policy.
9. Delivery and collection
- Local delivery. Our own riders deliver to nearby areas. The fee depends on your area and is shown at checkout. Delivery areas and fees: [final areas and fees from client]
- Further afield. Standard delivery [client to confirm]
- Collect in store. Choose Collect in store at checkout, then collect your order from the pharmacy at the A.K Centre during trading hours once we let you know it’s ready.
- Delivery times. [client to confirm]. Unless we agree otherwise with you, we’ll deliver your order within 30 days.
Your order is our responsibility until it reaches you. If it’s lost or damaged on the way, we’ll replace it or refund you.
See Delivery information for more detail.
10. Cancelling an online order (cooling-off)
If you buy online as an individual, ECTA gives you the right to cancel your order without a reason and without penalty within 7 days after you receive the goods.
This right does not apply to goods excluded by section 42 of ECTA, including goods that by their nature cannot be returned and goods that are likely to deteriorate or expire rapidly. Pharmacy rules don’t allow a returned medicine to be supplied to anyone else, and opened health and hygiene products can’t be resold for safety reasons. For this reason, the cooling-off right does not cover medicines, or health, hygiene and personal care products that have been opened or unsealed.
To cancel, contact us within the 7 days. The only cost you pay is the direct cost of returning the goods. We’ll refund your payment within 30 days of your cancellation.
Our Refund & Returns Policy explains the steps.
11. Returns, refunds and faulty goods
You have the right to safe, good quality goods that are free of defects. If something you bought from us is faulty, damaged or not what you ordered, we’ll put it right. Our Refund & Returns Policy explains what you can return, how to do it and how refunds work.
12. Our responsibility to you
Please read this section carefully. It limits our responsibility to you in some cases.
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.
As far as the law allows, we are not responsible for:
- loss that was not reasonably foreseeable when you placed your order;
- harm caused by using a product against its label, its instructions or the advice of a healthcare professional;
- delays or interruptions caused by events beyond our reasonable control, such as load-shedding, network outages or severe weather;
- websites and services that we don’t control, such as RecoMed, WhatsApp and our payment providers, whose own terms apply.
Nothing in these terms limits or excludes our responsibility for gross negligence, or any of your rights under the CPA or ECTA. These include your right to safe, good quality goods, the implied warranty of quality, and our liability for harm caused by unsafe or defective goods.
13. Intellectual property
The content on our website, including text, photos, graphics and our logo, belongs to Unikem Pharmacy or to the people who licensed it to us. Product names, brands and packaging belong to their owners.
You may view and print pages for your own personal use. Please don’t copy, publish or use our content for any other purpose without our written permission.
14. Governing law and complaints
These terms are governed by the laws of the Republic of South Africa.
If you have a complaint, please contact us first so that we can try to resolve it. If we can’t, you can contact the Consumer Goods and Services Ombud (cgso.org.za (opens in a new tab)), the National Consumer Commission (thencc.org.za (opens in a new tab)) or a court with jurisdiction. Complaints about a pharmacist’s professional conduct can also go to the South African Pharmacy Council (pharmcouncil.co.za (opens in a new tab)).
15. Changes to these terms
We may update these terms from time to time. The version on our website when you place an order applies to that order. The date at the top of this page shows when these terms last changed.
Questions about this policy?
If anything in these terms is unclear, get in touch. We’re happy to help.
A.K Centre, 364 Klipfontein Rd, Rylands, Cape Town, 7764, South Africa