FAQ
Quick answers about ordering, delivery, products, payments and clinic bookings. Can’t find what you need? Our team is happy to help.
Where we deliver, what it costs, collecting in store, and returns.
Our own riders deliver to nearby areas. The delivery fee depends on your area, and you’ll see it at checkout before you pay.
We deliver up to about 15 km from our store in Rylands. Further away, you can collect your order in store.
See Delivery information for areas, fees and times.
The fee depends on your delivery area. You’ll see it at checkout before you pay. It ranges from R30 (up to 3 km) to R70 (10 to 15 km). See the fee table in Delivery information.
Delivery days and times: [client to confirm]
Our Shipping Policy explains delivery times in more detail.
Yes. Choose Collect in store at checkout. Once we let you know your order is ready, collect it at the A.K Centre during trading hours.
Mon to Fri 09:00 to 20:00, Sat 11:00 to 15:00, Sun and public holidays [client to confirm]
If an item is faulty, damaged or not what you ordered, contact us and we’ll put it right.
Because we’re a pharmacy, some products can’t be taken back for safety reasons, such as medicines and opened health and hygiene products. Our Refund & Returns Policy explains what you can return and how.
Prescriptions, advice from our pharmacists, and using products safely.
No. We don’t sell prescription medicines on our website, and we don’t accept prescriptions online or on WhatsApp.
Please bring your prescription to the pharmacy. Our pharmacists will help you in store.
Yes. Our pharmacists are happy to help you choose a product and explain how to use it. Visit us in store, or call us on +27 84 320 3993.
The product information on our website is general. It isn’t medical advice, and it doesn’t replace a consultation with a pharmacist, doctor or other healthcare professional.
Yes. We source our products from certified distributors and manufacturers [client to confirm]
Not always. Some aren’t suitable for children, during pregnancy or breastfeeding, or with certain medicines or health conditions.
Always read the label, and ask our pharmacist if you’re not sure.
Ways to pay, paying safely, your account and your privacy.
You pay online at checkout, using:
Payflex and Mobicred are subject to their own approval and terms.
Yes. Our website uses an encrypted (HTTPS) connection. Your payment is processed by our payment providers on their own secure systems, and we never see or store your full card details.
No. You can check out as a guest. If you have an account, sign in to My account to see your orders and saved details.
We use it to process your orders, provide our pharmacy and clinic services, and reply to your messages. We don’t sell it.
Read our Privacy Policy, and see POPIA and PAIA for how to access or correct your information.
At the bottom of every page, under Help & Policies:
Booking a clinic service at the pharmacy.
Book online through RecoMed. Find your service on our Clinical services page, tap Book on RecoMed, then choose a time that suits you.
Need help? Call us on +27 84 320 3993.
No. Each booking is a request until the pharmacy confirms it. We’ll confirm your appointment before your visit.
Immunisations for babies and children, family planning, health screening and more. See the full list on our Clinical services page.
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