1. About this policy
This policy explains how we deliver orders placed on our website, unikempharmacy.co.za: where we deliver, what it costs, how long it takes, and what happens if something goes wrong.
“We”, “us” and “our” mean Unikem Pharmacy at SPAR. This policy forms part of our Terms & Conditions. It does not affect your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
2. Delivery options
You choose how to receive your order at checkout:
- Local delivery. Our own riders deliver to nearby areas. The fee depends on your area.
- Collect in store. Collect your order from Unikem Pharmacy, inside SPAR at the A.K Centre in Rylands.
You’ll see the delivery fee, and the total you pay, at checkout before you pay.
3. Delivery areas and fees
Our riders deliver up to about 15 km from our store in Rylands. The fee depends on how far your area is from us. Fees are confirmed at checkout, before you pay.
| Distance from our store | Fee |
|---|---|
| Up to 3 kmAreas include Rylands, Athlone, Gatesville, Bridgetown, Silvertown, Heideveld | R30 |
| 3 to 6 kmAreas include Crawford, Lansdowne, Rondebosch, Rondebosch East, Mowbray, Langa, Guguletu | R40 |
| 6 to 10 kmAreas include Claremont, Kenilworth, Pinelands, Goodwood, Epping, Bishop Lavis, Nyanga | R55 |
| 10 to 15 kmAreas include Cape Town CBD, Gardens, Observatory, Woodstock, Wynberg, Parow, Mitchells Plain | R70 |
We don’t deliver further than about 15 km, and we don’t use a courier. For other addresses, choose Collect in store.
4. Delivery times
- Local delivery: delivery days and times [client to confirm].
- Unless we agree otherwise with you, we deliver your order within 30 days.
If we haven’t delivered your order within 30 days, or by the date we agreed with you, you may cancel it by giving us 7 days’ written notice. We’ll then refund what you paid.
If an item you ordered is out of stock, we’ll let you know straight away and refund you for it within 30 days.
5. How we dispatch your order
- When you place your order and your payment is confirmed, we email you an order confirmation.
- Our team checks and packs your order in store.
- We dispatch orders [client to confirm dispatch days and cut-off times].
- Your order goes out with one of our own riders.
6. Collection in store
Choose Collect in store at checkout. Once we let you know your order is ready, collect it from Unikem Pharmacy, inside SPAR at the A.K Centre, 364 Klipfontein Rd, Rylands, during trading hours:
- Mon to Fri
- 09:00 to 20:00
- Sat
- 11:00 to 15:00
- Sun and public holidays
- [client to confirm]
- Please bring your order number.
- We keep your order for [client to confirm number of days]. If you can’t collect it in time, please let us know.
7. Failed or missed deliveries
Please check that your delivery address and phone number are correct, and that someone can receive your order.
If our rider can’t deliver your order, for example because nobody is home or the address is incomplete, we’ll contact you to arrange another delivery or collection in store.
- Redelivery fee
- [client to confirm]
- Orders we can’t deliver
- [client to confirm]
8. Damaged, missing or incorrect items
Please check your order when you receive it.
- If an item is damaged, missing or not what you ordered, tell us within [client to confirm number of days] of receiving your order.
- Contact us by phone on +27 84 320 3993, by email at info@unikempharmacy.co.za, or on WhatsApp +27 84 320 3993. Give us your order number and tell us what’s wrong. A photo helps, if you can send one.
- Keep the item and its packaging until we’ve sorted it out.
- We’ll replace the item or refund you. If an item needs to come back to us, we arrange the return at our cost.
If a product turns out to be faulty later, you can still return it within six months, as the CPA allows. See our Refund & Returns Policy.
9. Risk and ownership
Your order is our responsibility until it’s delivered to you, or to someone at your delivery address, or until you collect it. If it’s lost or damaged before then, we’ll replace it or refund you.
The products become yours once they’ve been delivered or collected, and we’ve received your payment in full.
10. Related policies
- Delivery information: how delivery works, with areas, fees and collection.
- Refund & Returns Policy: what you can return, and how refunds work.
- Terms & Conditions: the terms that apply to every order.
- Privacy Policy: how we use your contact and delivery details.
11. Changes to this policy
We may update this policy from time to time. The version on our website when you place an order applies to that order. The date at the top of this page shows when it last changed.
Questions about this policy?
Questions about a delivery, or a problem with your order? Contact us and we’ll help.
A.K Centre, 364 Klipfontein Rd, Rylands, Cape Town, 7764, South Africa