1. How we protect your personal information
Unikem Pharmacy respects your privacy. We follow the Protection of Personal Information Act 4 of 2013 (POPIA) whenever we collect, use, store or share your personal information.
- We collect only what we need to process your orders, provide our pharmacy and clinic services, and reply to you.
- We treat health information, such as prescriptions and clinic results, as special personal information, with extra care.
- Only authorised staff can see customer and patient records, and they must keep them confidential.
- Card payments are handled by our payment providers on their own secure systems. We never see or store your full card details.
- We don’t sell your personal information.
Our Privacy Policy explains in full what we collect, why, who we share it with and how long we keep it.
2. Our Information Officer
Our Information Officer makes sure we comply with POPIA and PAIA, and deals with requests and complaints about personal information and our records.
- Information Officer
- [client to confirm name]
- [client to confirm Information Officer email]
- Phone
- +27 84 320 3993
- Address
- A.K Centre, 364 Klipfontein Rd, Rylands, Cape Town, 7764, South Africa
3. Access, correction and deletion
Under POPIA, you can ask us:
- whether we hold personal information about you (this is free);
- for a copy or a description of that information;
- to correct information that is wrong, incomplete or out of date;
- to delete information that we’re no longer allowed to keep;
- to stop sending you marketing messages.
You can also object, on reasonable grounds, to how we use your information.
How to ask
Contact our Information Officer using the details above. To protect your information, we’ll ask you to prove your identity before we act on your request.
We’ll respond as soon as reasonably possible, and within 30 days for requests for access to records. A prescribed fee may apply to a copy of your records. If it does, we’ll give you a written estimate first.
More detail is in our Privacy Policy: Your rights, How long we keep it and Marketing and how to opt out.
4. Our PAIA manual
The Promotion of Access to Information Act 2 of 2000 (PAIA) gives you the right to ask for access to records we hold, subject to the limits set out in the Act.
Our PAIA manual explains which records we keep, how to request them and the fees that may apply.
PAIA manual: [PAIA manual supplied by the pharmacy]
To request a record, complete the prescribed request form and send it to our Information Officer. If a fee applies, we’ll tell you before we process your request.
5. The Information Regulator
If you’re unhappy with how we’ve handled your personal information, or a request for our records, please contact our Information Officer first, so that we can try to put it right.
You also have the right to complain to the Information Regulator, the independent body that enforces POPIA and PAIA:
- Complaints online
- eservices.inforegulator.org.za (opens in a new tab) (POPIA and PAIA complaints)
- POPIA complaints
- POPIAComplaints@inforegulator.org.za
- PAIA complaints
- PAIAComplaints@inforegulator.org.za
- General enquiries
- enquiries@inforegulator.org.za
- Phone
- 010 023 5200
- Toll-free
- 0800 017 160
- Physical address
- Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Postal address
- P.O. Box 31533, Braamfontein, Johannesburg, 2017
Questions about this policy?
For requests about your personal information or our records, please ask for our Information Officer.
A.K Centre, 364 Klipfontein Rd, Rylands, Cape Town, 7764, South Africa